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de1 - USE OF PIMENSOR'S WEBSITE AND SOCIAL NETWORKS
Objectives/Services: The Pimensor Site's main objective is to offer its users content about Pimensor's activity, its campaigns and new product launches.
2 - SITE CONTENT / INTELLECTUAL PROPERTY
The "content of the Site" is understood as all the information present on this Portal, namely text, images, illustrations, graphic design, web design and software. All content of this site is protected by Copyright, Related Rights and Industrial Property Rights, under the laws of Portugal and the European Union, international conventions and other laws and may not be used outside the conditions permitted in this site and without the consent of Pimensor. The intellectual property rights of all the contents of Pimensor which are not supplied externally and are identified as such belong to Pimensor, including information, tools, the graphic design of the Internet pages, with all their components, and all figures, graphics or text. The content of this website may not be copied, altered or distributed without the express permission of Pimensor. It is strictly forbidden to use the website for illegal purposes or any other purposes that may be considered harmful to Pimensor's image in the marketplace. Pimensor accepts no liability for the misuse or misuse of the above-mentioned elements. Exceptions to this prohibition are the free uses permitted by law, in particular the right to quote, provided that the origin is clearly identified. Usurpation, counterfeiting, use of usurped or counterfeit content, illegitimate identification and unfair competition are criminally punishable. Pimensor reserves the right to prosecute the authors of any copy, reproduction or other unauthorized use of its content(s) by third parties.
3 - DUTIES OF THE USER / PROHIBITED USES
The User may download or copy material strictly for personal use, with Pimensor retaining ownership of the respective copyrights. The user undertakes not to attack or make unlawful use of the systems or the Pimensor website and will be held responsible and liable for all costs associated with unlawful actions attributed to him or her. The following are, among others, considered to be unlawful actions
(a) Testing and assessing system vulnerability and breaking installed security;
b) Sending unsolicited e-mails that include promotions or advertising for products or services;
c) Triggering or trying to trigger "denial of service" type attacks (attempt to make the resources of a system unavailable to its Users).
d) Access an unauthorized area/account and respective information; e) Install or attempt to install a virus on the portal;
SUSPENSION OR INTERRUPTION OF ACCESS
Pimensor reserves the right to interrupt or suspend access to the website for the period it considers necessary for any technical, administrative, force majeure or other reasons. Without prejudice to the preceding paragraph, Pimensor cannot be held responsible for any suspension or interruption of access that may occur due to its own negligence or otherwise.
4 - EXCLUSION OF LIABILITY
Pimensor does not control or manage the information, products or services of the content provided by third parties on Pimensor's website, as well as of the hyperlinks to other websites, and therefore cannot be held responsible for errors of any nature, or incorrect data, of these websites and/or contents, including their privacy policies and practices. The inclusion of content provided by third parties and hyperlinks on Pimensor Sites does not imply acceptance of the content therein or an association with its owners.
Pimensor disclaims any liability for any direct, indirect and/or incidental damages arising out of the use or inability to use the materials contained on this Site and does not control and is not responsible for any illegal, offensive or defamatory conduct of its Users.
The electronic publications contained in this Site are subject to Portuguese law, insofar as it applies to them, namely for the purposes of liability for the facts, opinions, articles and comments of duly identified persons or bodies, as well as with regard to the protection of sources and other duties, rights and freedoms applicable to the written press.
5 - PRIVACY POLICY
Pimensor will not automatically collect any personal information from its users, who can browse the site without providing any personal information and remain anonymous during their visit. However, Pimensor may collect information that is not of a personal nature and is intended to optimize navigation on the site.
Personal information voluntarily provided by the user when purchasing products or filling out forms on the site is for the exclusive use of Pimensor, Lda. Estrada de Abrantes No. 43 7400-227 Ponte de Sor - NIF 504 884 069.
This information may be used to process the online purchase, customize the Site, find out what kind of use that User makes of the Site, and also to assess the type of advertising on the Site. In accordance with the applicable legislation, Pimensor undertakes to grant the subjects whose data is collected the right to access, oppose or rectify their data at any time. Any communication or message sent by e-mail, file transmission, inclusion of data or any other form of unsolicited communication will be considered non-confidential and free of any restrictions on use. Pimensor considers itself authorized to use any ideas, concepts, techniques or know-how contained in communications with the Site freely and for any purpose whatsoever, including developing, producing or marketing products based on such information.
Pimensor may contain links to other external sites whose content and privacy policies are not the responsibility of Pimensor.
We therefore recommend that, when redirected to external Sites, Users should always consult the respective privacy policies before providing their data or information.
6 - ALERT
Without prejudice to the commitment to confidentiality (which should be taken as an obligation of means) concerning the use of personal data (art. 10/11/12 of Law 67/98), Pimensor warns that there are risks related to the Internet and databases, and it is possible that personal data contained on the website may be captured and/or transferred by third parties, particularly in countries where systems for the protection of personal databases are still in the early stages of development and where protection is scarce and ineffective. Users accessing Pimensor's website must accept the risks inherent in their activity as Internet users, including the risk of the possible transfer of open data.
7 - INTERPRETATION AND JURISDICTION
The conditions of use shall be interpreted in accordance with Portuguese law. The courts of Portugal, namely the District Court of Lisbon, shall have exclusive jurisdiction in relation to any complaints, disputes or other problems that may arise.
8 - PRICING POLICY
The prices established in the Pimensor Online Store, unless otherwise stated, will be valid only for the day on which they are announced, remaining in force for the Customer who orders on that date, even if he receives on a later day. All the articles presented in the Site are subject to Stock availability. The prices established, except for spelling or publication errors, include VAT at the prevailing rate. Prices and specifications are subject to change without prior notice. All prices are in Euros, but exclude shipping costs, which are automatically calculated according to the weight of the items and the destination.
9 - PACKAGING POLICY
The Pimensor in order to ensure maximum quality of products, makes its packaging only at the time of order of their customers. In this sense, all purchases should be made as early as possible, and the minimum production period is 5 working days after good collection of your order. The products are only supplied in packages of 50ml, 90ml, 135ml, 180ml, 180grs, 200grs, 250ml, 250grs, 380grs, 500ml, 700grs, 850grs, 900grs, 950grs, 1000ml, 1,2 Kg.
10 - DESTINATION COUNTRIES
The products are expected to be shipped to Continental Portugal and Islands. If you live outside these areas and wish to place an order, you should contact us through the channels for this purpose, as customs and/or other fees may be added.
11 - POLICY SATISFACTION / RETURN / CANCELLATION
The Pimensor Online Store has the utmost concern for the quality of its products and services, meeting the highest standards of responsibility and ethics. If you detect any deficiency in the product, or a missing item, you should alert or file a complaint with the Transport Company, as well as inform Pimensor within a maximum of 2 (two) days after delivery via e-mail geral@pimensor.pt. Only products with a manufacturing defect or whose shipping is due to a logistic error by Pimensor will be accepted for return. They must be returned in the same conditions in which they were received, with no signs of use and in the original packaging within a maximum of 14 (fourteen) days after delivery. Returns must be sent in a duly labeled package to the following address:
Pimensor
Estrada de Abrantes Nº 43, 7400-227 Ponte de Sor
Upon receipt of the return, Pimensor will issue, as indicated by the customer, a refund coupon for the value of the item(s) and the value of shipping costs proportional to the item(s) in question, which should only be discounted in the Online Store Pimensor in the following 30 (thirty) days, or make a bank transfer to an account designated by the customer.
12 - MANAGEMENT POLICY FOR COMPLAINTS AND SUGGESTIONS
With a constant concern and totally focused on the needs of the Client, Pimensor has constantly evolved its value proposition by developing, among others, new services, promotions, campaigns and products. Listening to and understanding the Clients is a priority for Pimensor, in order to improve and ensure, at all times, their total satisfaction. The orientation towards the increasingly demanding and informed client means that the Pimensor® Brand is permanently focused and dedicated, seeking to anticipate their expectations, developing its own innovative solutions and taking a pioneering and cutting-edge position. Pimensor constantly seeks to ensure the best customer service.
13 - PRODUCT QUALITY POLICY
The Online Store Pimensor offers you a wide range of over 40 products and guarantees the highest quality of them. We make available to our Customers products of the highest quality. During transport to the Customer's home, our transport company maintains the properties of all its products in optimum condition. Your purchases are properly packed in boxes made of resistant material, closed and identifiable with your order reference.
14 - ORDER AND DELIVERY POLICY
Pimensor has no minimum order value. The shipping offer is defined by the total value of the order and can be changed without notice. All our shipments are made preferably via Torrestir or other logistics platform with variable delivery days depending on the destination and after proper collection of your order.
15 - RESTRUCTURING POLICY
We seek to keep our product offer updated on our Site through the daily management of stocks and inventories. However, due to the impossibility of guaranteeing 100% real time updating of our stocks online, all orders are subject to physical stock confirmation. Your orders are physically fulfilled by Pimensor, Lda. In case of occasional shortage of any product, the Pimensor Store will immediately and automatically indicate the respective stock shortage. Giving the choice to the customer the possibility of a discount on the value of the product in a next purchase or the bank transfer of the value to an account indicated by the customer, and that bank transfers can never exceed more than 14 days after the choice of the Customer.
16 - NOTICE TO CONSUMERS
In accordance with Law n.144/2015, of September 8, 2015, we have disclosed all the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, in the purchase of a product or service referenced on this website. It should be noted that when necessary, this solution compared to the judicial route is usually faster, less protocol and less expensive. Thus, if you are dissatisfied and wish to expose your situation you can do so by contacting an Alternative Dispute Resolution Entity.
Alternative Dispute Resolution Entity:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Law Faculty of the New University of Lisbon
Campus de Campolide 1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
For updates and more information, please visit the Consumer Portal at www.consumidor.pt
17 - COOKIES
The Pimensor website may use cookies (a group of data exchanged between the browser and the server, placed in a text file created on the User's computer). In no way will cookies be used to invade the User's privacy, they are only used to identify the User and trace their profile in order to, for example, send marketing actions.
The cookies are stored on the hard disk of the User's computer to store their preferences such as, for example, their login/password, if the User chooses the option to automatically log in on their next visit. If the User wishes, they can disable cookies on their web browser, but will lose some functionality.
The User has the possibility of configuring their browser to be warned on their computer screen about the receipt of cookies and to prevent them from being installed on their hard drive. The information pertinent to this configuration is available in instructions and manuals of the browser itself.
18 - MEANS OF PAYMENT
The Pimensor site offers the following payment methods:
- ATM Reference
- MBway
- PayShop
All transactions on the Pimensor site are made in Euros, and are debited to the client immediately after validation.